Why kramat77 requires mobile verification
We verify accounts to meet requirements set by Bank Indonesia and the Financial Services Authority (OJK). These regulations require us to know who our users are and to track fund flows for anti-money-laundering compliance. Verification also protects you: it prevents account takeover, confirms that withdrawals go to the correct payment method, and creates an audit trail for disputes.
Without verification, your account can receive deposits (via DANA, e-wallet, mobile banking, local payment, or online payment virtual account) and place bets on Liga 1, Piala AFF, Champions League, and other markets. However, you cannot withdraw your balance until verification is complete. This one-time friction ensures that both you and kramat77 operate within legal bounds.
What happens if verification is delayed or rejected
Most verifications complete within hours. If we need clarification on any document, we send a message to your account asking for a resubmission. Common reasons for requests include: blurry ID photo, selfie that does not match the ID clearly, or payment method name that does not match your account holder name. We do not permanently reject accounts—we simply ask you to resubmit with better quality or corrected information.
If you do not respond to a verification request after five business days, your account enters a hold state. You can still place bets and deposit funds, but withdrawals remain blocked. You can resubmit documents at any time, even weeks later, and your account will resume normal operation once approved.
Step-by-step mobile verification process
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1
Log into your kramat77 accountStep 1
Open the mobile site or app, enter your username and password, and navigate to Account Settings or the Verification section.
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2
Photograph your ID cardStep 2
Use your phone camera to capture a clear, straight-on photo of your national ID (KTP) or passport. Include all four corners and ensure the text is readable.
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3
Take a selfieStep 3
Photograph your face against a plain background in good lighting. Your face must be clearly visible and match the face on your ID.
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4
Confirm your payment methodStep 4
Select your e-wallet, mobile banking, local payment, online payment, or e-wallet virtual account from the dropdown. Your name on the payment method must match your ID exactly.
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5
Submit and wait for approvalStep 5
Tap Submit. Your documents are queued for review. You will receive an email and SMS notification when your account is verified or when we need clarification.
Payment method requirements during verification
Your registered payment method must show the same name as your national ID. If you have a local payment account registered under a different name, you will not be able to verify with that wallet until the name matches your ID. Most banks and fintech services allow you to update your account holder name—contact their support first if needed.
If you want to add a second payment method (for example, both online payment and a e-wallet virtual account) after verification, you can do so by updating your Account Settings. Only the primary method needs to match your ID; additional methods can be added later.
Verification and your access to football markets
Verification does not restrict your access to football markets. You can place bets on Liga 1, Piala AFF, Champions League, and other tournaments before verification is complete. However, you cannot withdraw your winnings until you are verified. This design allows you to explore Liga 1 fixtures and Piala AFF tournaments while your documents are being reviewed.
Once verified, your withdrawal limit activates immediately. You can transfer funds to your registered mobile banking, local payment, online payment, or e-wallet virtual account at any time, 24/7. There is no waiting period for the first withdrawal after verification—your account moves to full status as soon as approval is confirmed.
"Verification on kramat77 is a compliance checkpoint, not a barrier—you maintain full market access while we confirm your identity."
Updating your account after verification
Once verified, you can update secondary information (phone number, email, password) without re-verifying. However, if you change your registered payment method or if your ID expires and you renew it, we may ask for updated verification documents. These updates are typically faster than initial verification because we have already confirmed your identity once.
If you open a new bank account or switch from mobile banking to local payment, simply add the new method in Account Settings. You do not need to re-verify your identity—we verify the new payment method independently. Multiple payment methods can be active simultaneously, so you can withdraw to online payment one day and e-wallet the next if both are registered.
Our support team can assist with verification issues, payment method updates, or account recovery. We respond to account verification inquiries within one business day via email or SMS. During major holidays (Idul Fitri, Idul Adha, Imlek), response times may extend to two business days, but urgent matters are prioritized.
Verification during high-volume periods
During peak seasons—Liga 1 opening weekend, Piala AFF tournaments, Champions League group stages—our verification queue may experience delays. Most submissions still complete within 24 hours, but we may take up to 48 hours during extremely high volume. We prioritize submissions in order received and do not expedite based on betting urgency or withdrawal requests.